Bring your Guest Communications into the modern age with SARA.
Communicating well with your guests is really important, but doing it by email can be slow and long-winded. Plus, if your guests don't book with you directly you may not even have their email address. Wouldn’t it be great to be able to switch to the fast lane, and just chat with them?
Get Started With Julie & SARA
Hi, we will arrive at 6pm!
08:43 am
Great, have a safe trip! 👍
50 min.
1
Chat Now
SARA Host – Stay in touch with your guests.
Your guests can connect with you easily using the SARA app. As soon as they install SARA they get their booking information, useful information to organize their trip, and your contact details all in one place. Plus, you can start chatting with them directly.
Start using the SARA app as a host, connected to your Julie system.
Get Sara on the App StoreGet Sara on Google play
Why not start using SARA for your business?
Chat messages are typically read within 2 minutes by 97% of people.
Thrill your guests with a personalized and direct service. Whether they have questions about their arrival, or if you want to send them suggestions for places to visit or things to see: SARA chat is an instant and effective way to communicate.
Start a conversation
The hotel typicaly replies within 30 minutes.
New conversation
We will arrive earlier at around 1pm. ok?
11:43 am
Hi Lea, Sure the room will be ready for you.
11:59 am
Perfect - Thank you and see you soon.
12:10 pm
Use a mobile and flexible solution – Use SARA
Communicating with your guests should not mean you have to be sat in front of your laptop or desktop computer. It should be something that fits into the modern way of running your business. It should be mobile, quick and easy to use. SARA is the perfect solution for keeping in touch with your guests whilst on the go!
Hear what customers have to say about Julie and SARA
Have a save journey. 😁👍
50 min.
1
Chat Now
Thanks see you soon. 😁👍
50 min.
1
Chat Now
See the Facebook profile of your guests in Julie
When your guests log into SARA using their Facebook account you will automatically see their profile image in your Julie Roomplan.
Direct Chat
Guests that have booked with you and installed the SARA app will show up on your direct chat screen. Chats are intelligently grouped so you can keep track of conversations for current or future stays.
Saved Chat History
Chat conversations are conveniently stored in Julie and are also shown in the guest history. Helping you to provide great customer service.
Some SARA app questions that we often get asked:
If a guest using SARA sends a chat message to you, but you are not yet using SARA, then you will receive an email with the chat message. This is a good reason to start using SARA - so you don’t have to keep checking your email for messages ;)
You can see this in Julie by looking at the bookings where the chat facility is available. Chat messages can only be sent to guests that have already installed SARA.
All chat messages with guests are also saved in your Julie guest history.
Using SARA is free of charge for you and also for your guests. We believe that communication by app represents the future, with people becoming less reliant on email, and happier sending and responding to short messages.
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